Client Interaction Based Digital Insights For Channel Success
Cohesive CX Efforts – Accurate and Accelerated
From multi-channel push content to filling up forms, there is more than one
customer struggle in the marketing channel. Addressing these pain points
get further complicated due to frequent shifts in customer preferences.
Unfortunately, data visualization and web analytics trackers often fail to
capture real-time behavioral insights and customer struggles impacting
campaign outreach. Hence, a capable data analytics solution to understand
and analyze customer behavior on the go is the need of the hour.
Our capable analytics solution supports reducing the gap in behavioral
insight capturing and analysis. The platform captures all buyer interactions
and drives actionable insights. With better insights into the customer journey we help drive increased campaign RoI from martech efforts.
Mapping Our CX Maturity Into Service Avenues
Bringing intelligence-driven decisions into the sales cycle to reduce the cost of prospecting and customer acquisition.
Service Consistent service experience across all customer touchpoints based on predictive behavior modeling.
Holistic Omnichannel Converging omnichannel insights to improve channel actions, ensuring better service delivery.
Empowering teams to focus beyond acquisition, to customer retention backed on proactive insights.
Bespoke Framework To Functions
Where We Differentiate CX
Deeper insights into the reasons for a buyer action in the customer journey
Understanding customer insights from their perspective for better channel actions
Real-time alerts against deviations in customer behavior pattern
Ability to prioritize channel and customer experience issues for immediate intervention
The platform ensures no interaction is left untraced and un-assessed for a holistic picture
Helping identify customer struggle of form completion based on struggle analytics to reduce drop off rates and increase conversions
Benefits Of The Solution
Real-time visibility of buyer struggles across the marketing channels
Quick fix of customer challenges ensure reduced costs of omnichannel campaign management
Better customer traction, engagement, experience, and retention